Migrating your website to a new hosting provider can be a daunting task, but Ten10 is here to make the process as smooth and hassle-free as possible. Our Free Website Migration service allows you to transfer your existing website and up to five email accounts to our hosting platform at no cost. Below, we’ll walk you through the steps involved, the information you need to provide, and what to expect during the migration process.
Free Website Migration Service:
Ten10 offers a free website migration service that includes the transfer of your website and up to five email accounts. To get started, you’ll need to provide your current hosting credentials, including control panel and website admin access.
Migration Timeframe:
The migration process typically takes 48 hours, with minimal downtime to ensure your website remains accessible throughout the transition.
Email Account Migration:
We can migrate up to five email accounts as part of our free service. If you’re transferring a cPanel account, all emails on the account will be migrated automatically.
DNS Updates:
Depending on whether your domain is transferred to Ten10 or managed elsewhere, DNS updates will either be handled by us or remain your responsibility.
Technical and Content Support Limitations:
Our free migration service includes up to 30 minutes of migration time. If additional time is required, a professional migration service may be necessary, billed at our standard hourly rate.
Support Options
| Service | Required Information | Limitations |
| Website Migration | Control panel and website admin access | 30-minute time limit; extended service available for an additional fee |
| Email Account Migration | Email addresses and corresponding passwords | Service covers up to 5 email accounts only (if a manual transfer is required). cPanel transfer includes unlimited email address transfers. |
| Technical Support | – | Does not include debugging of scripts, databases, or websites |
| Content and Software Updates | – | Updates and changes to content or software are not covered |
| Primary Domain Requirement | Account must be primary domain | Subdomains or addon domains are not eligible for the free migration service |
| Time Allocation | Control panel and website admin access | Limited to 30 minutes for migration; professional paid service required for extended time. Most websites can be migrated within this timeframe. |
In-Depth Guide
Website Migration
When you decide to migrate your website to Ten10, the first step involves providing us with access to your existing hosting information. This includes your control panel logins, such as cPanel or Plesk, and website admin credentials, like WordPress wp-admin logins. These details allow our migration team to seamlessly transfer your website to your new Ten10 Hosting Account.
The migration process usually takes around 48 hours to complete. During this time, we aim to minimize any downtime, ensuring that your website remains accessible to visitors. While most migrations are straightforward and fall within this timeframe, the actual duration may vary depending on the size and complexity of your website.
It’s important to note that our free migration service is limited to 30 minutes of our team’s time. If the migration requires more time due to the complexity of the website, an extended professional service may be required, which is available for an additional fee.
Email Account Management
As part of our Free Website Migration service, Ten10 can migrate up to five email accounts at no cost. This is especially useful if you need to transfer email communications alongside your website. To proceed with the migration, we’ll need the email address and password for each account you wish to move.
If you’re migrating a cPanel account, there’s no need to provide individual login details for each email account. We can automatically transfer all the emails associated with your account during the migration. This service ensures that your email communications are uninterrupted and that all your important data is securely transferred to our platform.
For those with more than five email accounts or who require additional support, our team can offer extended services tailored to your needs, with pricing available upon request.
DNS Updates During Migration
DNS updates are a crucial part of the migration process, as they ensure that your domain points to the correct servers once your website has been transferred to Ten10. There are two scenarios for DNS updates, depending on whether your domain is managed by Ten10 or another provider.
If Your Domain is Transferred to Ten10
If you choose to transfer your domain to Ten10 along with your website, we will handle all DNS settings for you. This includes updating your DNS records to point your domain to our servers, ensuring a smooth transition with minimal disruption. Our team will monitor the process to ensure that your website remains accessible during the migration.
If Your Domain is Managed Elsewhere
If your domain is managed by another provider and you prefer not to transfer it to Ten10, you will be responsible for updating the DNS settings. Our team will provide you with the necessary DNS information, and you will need to update these records through your domain registrar’s control panel. While this process is typically straightforward, our support team is available to guide you through the steps if needed.
Technical and Content Support Limitations
While Ten10’s Free Website Migration service covers the basic transfer of your website and email accounts, there are certain limitations to be aware of. The free service is limited to 30 minutes of migration time. This timeframe is generally sufficient for most standard websites; however, if the migration takes longer, you may need to purchase a professional migration service.
Additionally, our free migration service does not include technical support for debugging scripts, databases, or websites. It also does not cover content updates or software changes. If you require assistance with these aspects, Ten10 offers professional services that can be tailored to your specific needs, billed at our standard hourly rate.
These limitations help us ensure that we can offer free migration services to as many clients as possible while still maintaining a high level of service quality.
Frequently Asked Questions
Our free migration service includes the transfer of your website and up to five email accounts. We will need access to your current hosting control panel and website admin credentials.
The migration process typically takes around 48 hours to complete, with minimal downtime.
If the migration process exceeds 30 minutes, a professional migration service may be required, which will be billed at our standard hourly rate.
Our free service covers up to five email accounts. If you need to migrate more accounts, additional services can be arranged for an additional fee.
If your domain is transferred to Ten10, we will manage the DNS updates. If your domain is managed elsewhere, you will need to update the DNS settings yourself.
