Digital Projects Require More Than Talent
Most businesses choose web agencies based on visual output. Portfolio. Creativity. Style. What rarely gets examined is the part of the project that carries the greatest risk. Security. Access. Confidential data flow. During a website build or redesign, a web agency becomes responsible for the most sensitive parts of your digital presence. They gain entry to hosting environments, servers, analytics platforms, and sometimes even customer information. When this access is unmanaged or undocumented, your business is exposed.
An ISO aligned agency treats that access with discipline. A non secure agency treats it casually. The difference affects everything from risk to continuity to ownership.
One of the most revealing signs of a sloppy agency is how they request credentials. If your passwords are being sent over email or chat without structure, that is your first warning. Ask your agency how they store your login details. If the answer is vague or requires long explanations, assume no formal system exists. A secure agency uses access control platforms and grants credentials only when necessary, then removes them once the task is complete.
The moment you hear the phrase “send me the password and I will save it somewhere safe,” you are no longer dealing with a professional process. You are dealing with improvisation.
Aggressive creativity is valuable, but not at the expense of structure. ISO level security practices require documentation. Not optional documentation. Required documentation. Before any work begins, a secure agency will ask who owns the domain, where the hosting is managed, who controls DNS, and who will approve changes.
Ask your agency what they are documenting. If the answer focuses on design tasks but avoids the handling of credentials, backups, or approvals, then your business is operating on trust rather than accountability. ISO disciplines remove guesswork and replace it with clarity. Documentation ensures continuity if a team member leaves or if the project transitions between teams.
A shocking number of businesses do not know where their data actually lives. Analytics may be tied to personal accounts. Forms may send submissions to inboxes no one monitors. User information might be stored on unsecured third party tools simply because a developer once connected it that way.
Ask your agency where your data flows once a visitor submits a form. If the explanation becomes complicated, circular, or uncertain, the process is not secure. ISO level practices require a map of data movement. Whenever a user interacts with your site, you should know exactly where their information goes and how long it stays there.
Accountability is the point at which most agencies fail. If something breaks, who is responsible. If access was mismanaged, who is notified. If data disappears, who has record of where it went. ISO certified agencies do not rely on memory or assumptions. They rely on procedure. Every decision leaves a trace. Every action can be verified.
Ask who is responsible for removing old access after launch. Ask when backups are performed, and who monitors downtime. If the answers involve individuals rather than processes, you have a risk problem. People change. Systems remain.
You do not need a security background to recognise whether a partner operates securely. You only need to observe how they behave. If communication is structured, if access is controlled, if every question is answered confidently and without hesitation, the agency is operating from a place of discipline. If they scramble, guess, or rush, they are working on instinct.
A secure digital partner does not need to convince you they take security seriously. You will feel it in the way they approach the work.
Ten10 Operates at ISO Level, Even When a Client Is Not Asking For It
Security cannot be an optional extra. It must exist in every decision, every handoff, and every interaction. At Ten10, our process is built so that security never becomes a separate conversation. It is integrated from the moment we gain access, through every stage of the build, and continues long after launch. Clients experience calm. Projects feel controlled. Nothing is left to chance.
Your digital presence is not just a website. It is an asset. It deserves to be protected by people who treat it that way.
Work with a partner who protects what you are building
If you are unsure whether your current agency operates at ISO standards, Ten10 will audit your digital assets and show you exactly where your risks are.
Begin your secure digital partnership with Ten10.
Share This Story, Choose Your Platform!
Digital Projects Require More Than Talent
Most businesses choose web agencies based on visual output. Portfolio. Creativity. Style. What rarely gets examined is the part of the project that carries the greatest risk. Security. Access. Confidential data flow. During a website build or redesign, a web agency becomes responsible for the most sensitive parts of your digital presence. They gain entry to hosting environments, servers, analytics platforms, and sometimes even customer information. When this access is unmanaged or undocumented, your business is exposed.
An ISO aligned agency treats that access with discipline. A non secure agency treats it casually. The difference affects everything from risk to continuity to ownership.
One of the most revealing signs of a sloppy agency is how they request credentials. If your passwords are being sent over email or chat without structure, that is your first warning. Ask your agency how they store your login details. If the answer is vague or requires long explanations, assume no formal system exists. A secure agency uses access control platforms and grants credentials only when necessary, then removes them once the task is complete.
The moment you hear the phrase “send me the password and I will save it somewhere safe,” you are no longer dealing with a professional process. You are dealing with improvisation.
Aggressive creativity is valuable, but not at the expense of structure. ISO level security practices require documentation. Not optional documentation. Required documentation. Before any work begins, a secure agency will ask who owns the domain, where the hosting is managed, who controls DNS, and who will approve changes.
Ask your agency what they are documenting. If the answer focuses on design tasks but avoids the handling of credentials, backups, or approvals, then your business is operating on trust rather than accountability. ISO disciplines remove guesswork and replace it with clarity. Documentation ensures continuity if a team member leaves or if the project transitions between teams.
A shocking number of businesses do not know where their data actually lives. Analytics may be tied to personal accounts. Forms may send submissions to inboxes no one monitors. User information might be stored on unsecured third party tools simply because a developer once connected it that way.
Ask your agency where your data flows once a visitor submits a form. If the explanation becomes complicated, circular, or uncertain, the process is not secure. ISO level practices require a map of data movement. Whenever a user interacts with your site, you should know exactly where their information goes and how long it stays there.
Accountability is the point at which most agencies fail. If something breaks, who is responsible. If access was mismanaged, who is notified. If data disappears, who has record of where it went. ISO certified agencies do not rely on memory or assumptions. They rely on procedure. Every decision leaves a trace. Every action can be verified.
Ask who is responsible for removing old access after launch. Ask when backups are performed, and who monitors downtime. If the answers involve individuals rather than processes, you have a risk problem. People change. Systems remain.
You do not need a security background to recognise whether a partner operates securely. You only need to observe how they behave. If communication is structured, if access is controlled, if every question is answered confidently and without hesitation, the agency is operating from a place of discipline. If they scramble, guess, or rush, they are working on instinct.
A secure digital partner does not need to convince you they take security seriously. You will feel it in the way they approach the work.
Ten10 Operates at ISO Level, Even When a Client Is Not Asking For It
Security cannot be an optional extra. It must exist in every decision, every handoff, and every interaction. At Ten10, our process is built so that security never becomes a separate conversation. It is integrated from the moment we gain access, through every stage of the build, and continues long after launch. Clients experience calm. Projects feel controlled. Nothing is left to chance.
Your digital presence is not just a website. It is an asset. It deserves to be protected by people who treat it that way.
Work with a partner who protects what you are building
If you are unsure whether your current agency operates at ISO standards, Ten10 will audit your digital assets and show you exactly where your risks are.
Begin your secure digital partnership with Ten10.
